Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, process, disclose and protect your personal information when you visit www.genesisits.com.

By accessing our website, submitting an enquiry, registering for a course, purchasing a service or making an online payment, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Personal information: Full name, email address, mobile number, residential address, city, state, country, date of birth where required, and educational qualifications.

Course and student information: Course selected, educational background, registration details, training preferences, attendance, assessment information and enquiry history.

Payment information: Transaction ID, payment reference, amount, date and time, payment status, payment method and order or course registration details.

We do not intend to collect or store complete debit or credit card numbers, CVV, UPI PINs or internet banking passwords on our own servers. These credentials are handled by the payment gateway where applicable.

Technical information: IP address, browser type, device information, operating system, pages visited, access date and time, cookies and website usage information.

3. How We Use Your Information

• Respond to enquiries and customer requests.
• Register students for training programs and educational services.
• Deliver software training, IT consulting and related services.
• Process payments and confirm transactions.
• Generate invoices, receipts and registration confirmations.
• Communicate course schedules, updates and service announcements.
• Provide technical support and customer assistance.
• Improve website performance and user experience.
• Prevent fraud and unauthorized transactions.
• Comply with applicable legal and regulatory requirements.

4. Payment Gateway and Third-Party Payment Services

Genesis IT Solutions may use Cashfree Payments and other authorized third-party payment service providers to facilitate online payments.

• You may be redirected to a secure payment gateway or hosted checkout page.
• The payment provider may collect information needed to complete and verify your payment.
• Genesis may receive transaction references, payment status and necessary payment confirmation details.
• Payment processing is subject to the provider's own terms and privacy policy.

Genesis does not control the independent privacy practices of third-party payment providers. Please review Cashfree's Privacy Policy and Terms and Conditions.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, improve functionality, understand website traffic, maintain security and analyze performance. You can disable cookies through your browser settings, although some website features may not work properly.

6. Sharing and Disclosure of Information

Genesis IT Solutions does not sell or rent your personal information. We may share necessary information with:

• Payment providers: Cashfree Payments and other gateways to process and verify transactions.
• Service providers: Website hosting, cloud storage, communication, analytics and technical support providers.
• Educational and business partners: Where necessary to deliver training, consulting, placement assistance or overseas education counselling.
• Legal authorities: Where disclosure is required by applicable law, court order or lawful government request.
• Fraud prevention partners: Where necessary to investigate suspicious transactions and protect users or our business.

We take reasonable steps to ensure that third parties receiving personal information are subject to appropriate confidentiality and data protection obligations.

7. Data Storage and Security

We use reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, accidental loss, misuse, alteration or disclosure. Measures may include access restrictions, secure connections and authentication controls.

No method of electronic storage or internet transmission is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain student and customer records, verify payments, resolve disputes, maintain accounting records and meet legal obligations. When information is no longer required, we take reasonable steps to securely delete, anonymize or dispose of it, subject to applicable retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate or incomplete information, deletion where legally permissible, withdrawal of consent where processing is based on consent, or raise a privacy-related concern. We may need to verify your identity before processing a request.

10. Children's Privacy

Our educational and training services may be accessed by younger learners. Where information is collected from individuals under 18, we will obtain parental or lawful guardian consent wherever required by applicable law. We do not knowingly collect children's personal information beyond what is reasonably necessary to provide our services and meet legal requirements.

11. Third-Party Website Links

Our website may contain links to external websites, payment gateways, educational platforms and social media services. These websites operate independently and may have their own privacy policies. We encourage you to review their policies before sharing personal information.

12. Marketing and Communication

We may use your contact information to send course information, training schedules, program announcements, promotional offers and service notifications. You may opt out of promotional communications at any time. Essential service communications, such as payment confirmations and registration updates, may still be sent where necessary.

13. International Data Transfers

Some cloud hosting, software platforms and third-party service providers may process or store information outside India. Where personal information is transferred outside India, we will take reasonable steps to ensure that the transfer complies with applicable Indian data protection laws and requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, services, payment arrangements, applicable laws or data protection practices. The updated policy will be published on this page with a revised Last Updated date.

15. Grievance Redressal and Privacy Complaints

If you have questions, concerns or complaints about the collection, use, storage or processing of your personal information, contact us using the details below. We will make reasonable efforts to acknowledge and resolve complaints within the time prescribed by applicable law.

16. Contact Information