Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to purchases made from Genesis IT Solutions ("Genesis", "we", "our" or "us") through www.genesisits.com or through payment links/invoices issued by us.

By placing an order or making a payment, you acknowledge that you have read this policy and any service-specific cancellation or refund conditions provided to you before purchase.

2. Services Covered

This policy may apply to software and IT training programs, educational courses, workshops, consulting, web or application development, and other services offered by Genesis IT Solutions. Where a signed proposal, service agreement, course-specific policy or written confirmation contains different terms, those specific terms will apply to the extent they are lawful and were disclosed to you before purchase.

3. Cancellation Requests

If you wish to cancel a course registration or service order, contact us as soon as possible using the email or phone details below. Include your name, registered mobile number or email, order/course details and payment reference.

• A cancellation request is not effective until it has been received and acknowledged by Genesis.
• For services that have not started, we will review the request under the applicable course or service terms.
• For services already started, delivered, accessed or partly completed, any refund will be assessed based on the work or service already provided and the terms disclosed before purchase.
• Some customized, digital, time-based or third-party-cost services may not be cancellable or refundable once work has started or access has been provided, where this was clearly disclosed and is permitted by law.

4. Refund Eligibility

Refund requests are reviewed individually, taking into account the service purchased, its delivery status, the reason for the request, any service-specific conditions and applicable law.

A refund may be considered in circumstances such as:

• A duplicate payment made for the same order.
• A confirmed payment where Genesis is unable to provide the purchased service.
• An order cancelled by Genesis before the service is delivered.
• Another situation where a refund is required under the applicable service terms or law.

Where a course or service has already been substantially delivered, accessed or completed, a refund may not be available except where required by law or expressly agreed in writing.

5. Non-Refundable Situations

Subject to applicable law and any specific written commitment, refunds may generally not be available for:

• Services or sessions already delivered or attended.
• Digital materials, credentials or course access already supplied, where the non-refund condition was disclosed before purchase.
• Customized work or development services already performed.
• Failure to attend a scheduled session without giving notice in accordance with the relevant course terms.
• Change of mind after a service has commenced, where the applicable terms lawfully exclude a refund.

Nothing in this section limits any non-waivable right available to a customer under applicable law.

6. Refund Request Process

To request a refund, email us with the subject line Refund Request and provide:

1. Your full name and registered email address or mobile number.
2. Course, product or service name.
3. Order ID or registration reference, if available.
4. Cashfree/payment gateway transaction ID or payment reference.
5. Payment date and amount.
6. Reason for the cancellation or refund request.
7. Relevant supporting documents, if any.

We may request additional information to verify the transaction and assess the request. Please do not send your full card number, CVV, UPI PIN, password or other payment credentials.

7. Refund Review and Processing Time

We will review a complete refund request and communicate our decision within a reasonable period, subject to verification and any applicable legal timelines.

Once approved, the refund will generally be initiated to the original payment method or through the payment provider's supported refund process. The time taken for the amount to appear in your account depends on the bank, card issuer, UPI provider or payment service provider. We cannot control delays caused by those institutions.

Any refund status or reference shared by us should be retained for follow-up with your bank or payment provider.

8. Failed, Pending or Duplicate Payments

• Payment failed but account debited: Contact us with the transaction reference and payment date. We will verify the payment status with the payment provider.
• Payment pending: Please allow the payment provider and bank time to update the transaction status. Avoid making another payment until the status is checked.
• Duplicate payment: If two successful payments were made for the same order, send both transaction references so we can verify the duplicate and review the extra payment for refund.
• Payment successful but confirmation not received: Contact us with the transaction reference so we can reconcile the payment and update your registration or order status.

9. Payment Gateway and Bank Processing

Online payments may be processed through Cashfree Payments or another third-party payment gateway. Approved refunds may be initiated through the payment gateway, but the final credit time depends on the payment method, bank or payment provider.

Payment gateway charges, bank charges or other fees, if any, will be handled in accordance with the applicable provider terms and the information disclosed at the time of purchase. We will not impose an undisclosed deduction from an approved refund.

For payment provider terms, visit Cashfree Terms & Conditions.

10. Rescheduling and Service Changes

If you need to reschedule a class, session, consultation or appointment, contact us in advance. Rescheduling is subject to availability and the conditions communicated for the relevant service.

If Genesis needs to reschedule or materially change a confirmed service, we will notify you and communicate the available options. If we are unable to provide the purchased service, the matter will be handled in accordance with the applicable service terms and law.

11. Chargebacks and Payment Disputes

If you believe a payment is incorrect, please contact Genesis first so we can investigate and attempt to resolve the issue. You may also contact your bank or payment provider through its official dispute process. We may provide relevant order, registration and transaction records to the payment provider or bank when responding to a legitimate dispute.

12. Policy Updates

We may update this policy from time to time to reflect changes in our services, payment arrangements or applicable laws. The latest version will be published on this page with a revised Last Updated date. The policy applicable to a purchase will be interpreted with reference to the terms disclosed when that purchase was made, subject to applicable law.

13. Contact for Refunds and Cancellations